Last updated: January 15, 2025

1. General Warranty Policy

DeviKaram Associates provides comprehensive warranty coverage for all our fire safety, security, and air purification products. Our warranty ensures that you receive reliable, high-quality equipment backed by our commitment to customer satisfaction.

2. Product Warranty Coverage

Fire Safety Equipment

Fire Extinguishers: 2-year manufacturer warranty
Fire Detection Systems: 3-year warranty on Honeywell systems
Sprinkler Systems: 5-year warranty on Tyco products
Gas Suppression Systems: 3-year warranty

Security Systems

CCTV Cameras: 2-year warranty on Hikvision products
DVR/NVR Systems: 2-year warranty
Access Control Systems: 3-year warranty
Alarm Systems: 2-year warranty

Air Purification Systems

Honeywell Air Purifiers: 2-year warranty
Air Quality Monitors: 1-year warranty
Filters and Consumables: 6-month warranty

3. Installation Warranty

All professional installations performed by DeviKaram Associates certified technicians include:

1-year workmanship warranty on all installations
Free service calls for installation-related issues
Technical support during warranty period
Comprehensive installation documentation

4. Extended Warranty Options

We offer extended warranty packages for additional peace of mind:

Extended Coverage: Up to 5 additional years
Priority Service: 24-hour response time
Preventive Maintenance: Annual system checks
Parts Replacement: Free replacement parts

5. Warranty Exclusions

Warranty coverage does not include:

Damage caused by improper installation or use
Damage from power surges, lightning, or electrical issues
Damage from natural disasters or accidents
Unauthorized modifications or repairs
Normal wear and tear on consumable parts
Damage from lack of proper maintenance

6. Warranty Claims Process

To file a warranty claim:

Contact our customer service team
Provide product serial number and purchase details
Describe the issue in detail
Our technical team will assess the claim
Approved claims will be processed within 48 hours

7. Maintenance Requirements

To maintain warranty coverage, regular maintenance is required:

Annual professional inspection and testing
Regular cleaning and filter replacement
Proper storage and environmental conditions
Following manufacturer's operating instructions

8. Contact Information

For warranty inquiries, claims, or technical support:

Warranty Hotline: +91-9911093593

Email: warranty@devikaram.com

Technical Support: +91-9811079493

Address: Mahindra Singh Park, Khasra No. 13/16, Najafgarh Road, Nangli Sakrawati, New Delhi - 110043, India

Warranty Information